Impact offer supervised contact primarily in Sunderland City Centre and supported contact in nearby communities. Location availability depends on scheduling and is flexible. They offer these services Monday - Saturday 9am-4.30pm.
Supervised contact is £80 per hour, this also includes a court report and the staff members make observation notes that both parties are entitled to view after the session.
Supported contact is £10 per parent per hour. One member of staff present for everyone and the families are allowed to use one of the private contact rooms.
If parents wish to proceed with this service, please call 0191 567 8282. They will then send a referral pack to each parent to be completed by them, once they receive these they have a three week turn around for the first visit/day during which they conduct a risk assessment.