Where families need additional support they sometimes agree to use a child contact centre. This could be because the child and parent have not seen each other for a long time or because trust has broken down.
The National Association of Child Contact Centres (NACCC) ensures that their registered Contact Centres are safe and welcoming for families. This includes ensuring staff members are trained and DBC checked, and that the environment is safe.
For this reason, Family Mediation North East will only recommend NACCC registered contact centres. Where parents agree to use a contact centre, we will refer you to the most convenient centre, please see the links below, or you can do this yourself using the NACCC link.
Children North East offer supervised/supported contact at their NACCC Accredited Contact Centre situated in the Cowgate Community Centre which is approximately 3 miles outside of Newcastle City Centre heading East. The contact centre is open Wednesday and Thursday 08:00am - 6:00pm and Friday and Saturday 8.00am - 5.00pm.
They offer preparatory sessions for children/young people who might be feeling anxious about contact.
They also provide rooms for supported contacts and a handover service if required.
If parents wish to proceed with this service, please email firstname.lastname@example.org or contact Kim Dryden on 0191 2727824 to request a referral pack. Once the referral form has been received and discussed at the weekly referral meeting, a member of staff will contact the necessary arrangements. The turn around for allocation can be immediate if requested and there is sufficient availability.