1. Referral The mediation process begins with a referral. This can either be sent to us by you directly, by a solicitor or another referring agency. The referral involves gathering contact information about you both and asking some questions regarding other agency involvement if relevant. 2. Mediation Information and Assessment Meeting (MIAM) We then arrange an individual MIAM for you. We can arrange joint MIAMs and would always ask you if you wish to attend this appointment